Last updated: June 17, 2026

Reliable Exterior Partners ("REP," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect through our website, marketing campaigns, phone calls, text messages, and emails, how we use that information, who we share it with, and the choices you have. By using our website at rep-roofs.com or submitting a form, calling, or texting us, you agree to this Privacy Policy.

1. Information We Collect

Information you give us

Contact details — first and last name, phone number, email address, and city/ZIP submitted through our Contact, Storm Damage Inspection, financing, or other forms on our site.
Project details — information about your roof, siding, gutters, storm damage, insurance claim, or other exterior project that you share with us by form, phone, text, or email.
Communications — the content of calls, voicemails, text messages, and emails between you and REP, including any photos or documents you send us.

Information collected automatically

Device and usage data — IP address, browser type, device type, pages viewed, referring URL, time on site, and similar analytics data.
Cookies and tracking technologies — we use cookies, pixels, and similar technologies, including Google Analytics 4, Google Tag Manager, the Meta (Facebook) Pixel, and CallRail call tracking, to measure marketing performance and improve our website. CallRail may display a dynamic phone number and record calls for quality and attribution.
reCAPTCHA — our forms use Google reCAPTCHA to prevent spam and abuse, which is subject to Google's Privacy Policy and Terms of Service.

Information from third parties

We may receive your information from marketing partners, lead providers, referral sources, advertising platforms (such as Google and Meta), financing partners (such as Hearth), and our CRM (AccuLynx) when you engage with our ads, listings, or partner programs.

2. How We Use Your Information

To respond to your inspection, estimate, or service request.
To call, text, and email you about your project, scheduling, estimates, insurance claims, financing options, and follow-up.
To send marketing communications about our roofing, siding, gutter, and storm restoration services, promotions, and seasonal reminders (where permitted by law and your consent).
To operate, secure, and improve our website and services.
To measure the performance of our advertising and marketing campaigns across Google, Meta, and other platforms.
To comply with legal obligations and enforce our terms.

3. Calls, Text Messages (SMS), and Email — Your Consent

By submitting a form, calling, texting, or emailing REP, you expressly consent to be contacted by Reliable Exterior Partners and its authorized representatives at the phone number(s) and email address(es) you provide, including by:

Phone calls, including calls placed using an automatic telephone dialing system or an artificial or prerecorded voice;
SMS / text messages, including for appointment confirmations, project updates, estimate follow-up, and promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts at any time, or HELP for help.
Email, including transactional messages about your project and marketing emails. You can unsubscribe from marketing emails using the link in any marketing email.

Your consent is not a condition of purchase. Standard carrier charges may apply. Calls and messages may be recorded or monitored for quality, training, and attribution purposes.

4. How We Share Information

We do not sell your personal information. We share it only with:

Service providers that help us run our business, including our CRM (AccuLynx), call tracking (CallRail), analytics (Google), advertising platforms (Google, Meta), email/SMS providers, hosting providers, and reCAPTCHA — each under contractual obligations to protect your data.
Financing partners (such as Hearth) when you choose to apply for financing through our site.
Insurance carriers and adjusters when you ask us to assist with a storm-damage insurance claim.
Legal and safety — to comply with law, respond to lawful requests, or protect the rights, property, or safety of REP, our customers, or others.
Business transfers — in connection with a merger, acquisition, financing, or sale of assets.

5. Cookies and Advertising Choices

You can control cookies through your browser settings. You can opt out of certain interest-based advertising at aboutads.info/choices and optout.networkadvertising.org. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We keep your information for as long as needed to provide our services, maintain our customer records, comply with legal obligations (including tax, accounting, and warranty records), resolve disputes, and enforce our agreements. Marketing contact information is retained until you opt out or request deletion.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transmission (HTTPS) and restricted access to our CRM. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing or marketing. To exercise these rights, contact us using the information below. We will verify your request and respond as required by applicable law.

Opt out of marketing emails: click "unsubscribe" in any marketing email.
Opt out of marketing texts: reply STOP to any text from REP.
Opt out of marketing calls: ask to be placed on our internal do-not-call list during any call, or email us.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our website may contain links to third-party websites (such as financing or manufacturer sites). We are not responsible for the privacy practices of those websites. Please review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. Material changes will be posted on this page.

12. Contact Us

Questions about this Privacy Policy or your information? Contact Reliable Exterior Partners:

Email: info@rep-roofs.com
Phone: 844-373-7263
Location: Pennsylvania, USA